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Personal ID Theft Recovery Services
Q: I think I've been a victim of Identity Theft. How can I get help?
Examples might include account fraud, credit or debit card fraud, tax fraud and medical fraud.
A: I can help you connect with a Privacy Advocate right away.
Step 1:
First, please verify the name of the business you are employed with?
Action:
Verify the business is a Premium Checking Account Member.
For account owners, follow applicable Security Service Member Identification Procedures. N/A if an employee is calling.
Step 2:
Please hold while I transfer you to a Privacy Advocate. I'll stay on the line and make the introduction.
Action:
Warm Transfer the Call to 877-366-0188
Hours of Operation:
Monday – Saturday 7:00 AM – 9:00 PM CST
Sunday 11:00 AM - 5:00 PM CST
24/7 Telehealth Services
Q: How do I contact a telehealth doctor?
A: I can help you with the information that you need to register for the telehealth services and get access to a medical professional right away.
Step 1:
First, please verify the name of the business where you are employed.
Action:
Verify the business is a Premium Checking Account Member.
For account owners, follow applicable Security Service Member Identification Procedures. N/A if an employee is calling.
Step 2:
Is this your first time to connect to the telehealth services?
If yes, You will need to call 855-694-6940 and a Care Coordinator will help you create an account and then schedule a visit with a doctor. You will need to provide Coupon Code 10331 to receive the services at no cost.
If no, Once your account is established you can schedule future visits by phone or online.
Action:
By phone: 855-694-6940
For computer/laptop: Go to doctegrity.com to login
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